Ironclad FAQ

What is included with each purchase?

Each purchase of the Ironclad will come with the following:

  • 1 x Axios Ironclad with steel bracelet
  • 1 x PU leather watch roll
  • 1 x warranty card
  • 1 x rubber strap

How long is the warranty on an Axios watch?

We offer a 1 year international warranty on all our watches. 

You may read more about our return policy here.

What does the Axios warranty cover?

All watches purchased from Axios will be covered by a 1 year warranty that covers all manufacturing defects. This does not cover wear and tear or damage due to negligence. 

For warranty claims, please contact:

support@axioswatches.com

 

How do I know if my order went through successfully?

Once we have processed your payment, we will send an order confirmation to the email address you provided when placing your order.

Is it possible to change or cancel my order?

If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. 

Please contact our Customer Service team as soon as possible at support@axioswatches.com. 

Will I be able to track my order?

Yes, you will receive a tracking number once your purchase has been dispatched from our warehouse. All watches are shipped by either Fedex or DHL at our discretion. 

Where will my order be shipped from?

All orders will be shipped from our warehouse in Singapore.

How much is the delivery fee?

Shipping fees are free but customs taxes or VAT will be borne by the buyer.

When will my order be shipped? 

We aim to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 3-5 business days of it being placed, unless otherwise stated. Keep in mind that packages aren’t transported over weekends or public holidays. 

For Ironclad Batch B, shipping will begin in June 2020.

Can I return my watch if I am not satisfied?

Yes, we accept returns on brand new and unworn watches within 7 days of receipt. Return shipping will be borne by the customer unless the product is defective, of which shipping will be covered by us. The product should be in its original packaging and cannot be used/worn and should be sealed in its original wrapping when returned.

Please contact our Customer Service team before initiating a return at support@axioswatches.com. 

How do I change out the bracelet?

Please refer to this link to find out how to adjust and swap out your bracelet, and how to adjust the micro-adjustment clasp.